From Yahoo! News: After Julie McMurry's husband died last summer, Verizon Wireless told the Enumclaw, Wash. woman that she would have to pay an early termination fee on his cell phone contract. "I said, 'This isn't an arbitrary thing, I'd be glad to fax you a copy of the death certificate. The man's dead.'"
The Verizon rep said McMurry could either pay the fee or give the phone to another family member.
Ms. McMurry complained and so she didn't have to pay, but still... I can't believe a company would try to profit of a customer's death. What if a customer who had no family suddenly died, and Verizon tried to collect some early cancellation fee? Who'd get charge with the bill? Other Verizon customers, of course.